Privacy Policy
Your privacy is important to us,
and we are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store,
and protect your data when you use our website and services.
Information We Collect
We may collect and process different types of information to provide you with our services and comply with legal and regulatory requirements.
Personal Information
We collect personal details necessary for account registration, identity verification, and secure transactions.
Name: Used for identification and account management.
Email address: Required for communication, security alerts, and account verification.
Phone number: Used for two-factor authentication (2FA) and customer support.
Payment details: Includes billing information and transaction details for processing payments and withdrawals securely.
Government-issued identification: Necessary for verifying identity and ensuring compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Technical and Usage Information
To improve our platform and enhance security, we collect:
IP address: Helps detect and prevent fraud or unauthorized access.
Browser type and version: Ensures compatibility and optimizes user experience.
Device information: Provides insights into how users interact with our services.
Operating system: Helps diagnose technical issues.
Pages visited and time spent on our site: Assists in improving website usability and personalization.
Trading and Financial Information
To facilitate simulated trading and comply with regulatory obligations, we collect:
Trading activity: Tracks your trades, strategies, and performance.
Account balance: Monitors funds available for trading and withdrawals.
Transaction history: Keeps a record of deposits, withdrawals, and trades.
Withdrawal and deposit details: Ensures secure and efficient processing of financial transactions.
How We Use Your Information
We use the collected data to provide, improve, and secure our services. The main purposes include:
Personal Information
We collect personal details necessary for account registration, identity verification, and secure transactions.
Account management: Creating and maintaining user accounts, processing logins, and managing preferences.
Payments and withdrawals: Facilitating secure financial transactions and ensuring accurate account balances.
Identity verification and compliance: Meeting regulatory requirements and preventing fraudulent activities.
Platform optimization: Enhancing our services based on user behavior and feedback.
Monitoring trading activity: Ensuring compliance with our policies and preventing unethical trading practices.
Customer communication: Sending important updates, security alerts, and promotional offers (with user consent).
Technical and Usage Information
To improve our platform and enhance security, we collect:
IP address: Helps detect and prevent fraud or unauthorized access.
Browser type and version: Ensures compatibility and optimizes user experience.
Device information: Provides insights into how users interact with our services.
Operating system: Helps diagnose technical issues.
Pages visited and time spent on our site: Assists in improving website usability and personalization.
Trading and Financial Information
To facilitate simulated trading and comply with regulatory obligations, we collect:
Trading activity: Tracks your trades, strategies, and performance.
Account balance: Monitors funds available for trading and withdrawals.
Transaction history: Keeps a record of deposits, withdrawals, and trades.
Withdrawal and deposit details: Ensures secure and efficient processing of financial transactions.
Data Retention
We retain personal data only for as long as necessary, but no longer than 10 years after it was collected, to:
Provide ongoing services.
Comply with legal, tax, and regulatory obligations.
Resolve disputes and enforce agreements.
Once data is no longer needed (or after the 10 year period), we securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technology.
We will notify you of significant changes through the platform or other communication channels.
Our Cookies and Tracking Technology Policy
We use cookies and similar tracking technologies to enhance your platform experience. These technologies help us:
Session cookies: Used to maintain your login session.
Performance cookies: Collect data on how you use our platform to improve its functionality.
Targeting cookies: Show you personalized content based on your browsing history.
You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionalities.
Data Retention
We retain personal data only for as long as necessary, but no longer than 10 years after it was collected, to:
Provide ongoing services.
Comply with legal, tax, and regulatory obligations.
Resolve disputes and enforce agreements.
Once data is no longer needed (or after the 10 year period), we securely delete or anonymize it.
How to Request Data Withdrawal
If you wish to have your personal data removed from our systems, you can submit a formal request by contacting us at support@plusmarkets.com. Please note that we may be required to retain certain information for legal and regulatory purposes, and your data removal request will be processed in compliance with these requirements.
International Data Transfers
Your information may be stored and processed in different countries, including jurisdictions outside your residence. To ensure the highest level of protection, we implement the following safeguards:
Standard contractual clauses (SCCs): We use legally binding agreements that ensure data transfers comply with applicable privacy laws, including the GDPR.
Encryption and secure transfer protocols: Data is transmitted using industry-standard encryption methods to prevent unauthorized access during transfer.
Regulatory compliance: Where applicable, we adhere to GDPR and other relevant data protection regulations, ensuring that your personal data is handled in accordance with strict privacy standards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technology.
Users will be notified of any significant updates, and continued useof our services constitutes acceptance of the revised policy.
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